Call Center Management

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Call Center Management

Call centers are growing at unprecedented rates; they are also becoming more sophisticated in their use of technology, companies are investing in call center to improve profitability, they know that call center is the central to the customer support operations. Call Center serve as the hub for customer inquiries and complaints. This makes them essential to customer retention and loyalty thus increases profitability.

In business, having high-quality products and services is not the only thing that you need in order to attract customers and build a loyal customer base that is why Altech Digital has brought two valued call center solution for corporate businesses and government agencies who can drastically improve communications and collaborations with all of their customers, vendors, and business associates.

  • Call Center Set Up Management
  • Outsourcing Call Centers

Call Center Set Up Management:

Having a call center set up in your company gives various benefits in terms of better customer service. It helps to create a unified approach to dealing with customers which will improve the overall performance and effectiveness of the customer support. We can help you with setting up a brand new call center at your location.

The process we apply for setting up a call center:

  • Determine the model for the call center, i.e. a customer centric or product centric
  • Prepare site feasibility
  • Concept design for call center
  • Assist in or setting up aesthetics and the ambiance of the call center
  • Design the technical solution and list out the technical requirements and their relative priorities.
  • Select the appropriate technology
  • Identification of call center equipment - Hardware
  • Identification of call center Software Platforms
  • Design human resource practices like recruitment, employees job descriptions, salary and incentive plans and developing productivity incentives and key performance indicators etc.
  • Call Center employees Training: operational and customer centric
  • Script Development: Call Guide
  • Create a disaster recovery plan

Outsourcing Call Centers

Outsourcing Call Centers can be an advantageous solution if not intended to setting up your own call center. This solution can be instrumental in achieving success with customers if choosing a right company for outsourcing customer interaction.

Altech Digital offers a wide range of call center service including both inbound and outbound calls. We provide bilingual services in both English and Arabic.

At Altech Digital, we have a dedicated and well trained team of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner: The most common needs that we can fulfill are:

  • Business development - generate sales leads
  • Point-of-sale product promotion
  • Advertising a product or service
  • Special promos and special discounts offers
  • Taking orders from customers
  • Set appointments
  • Identification of call center equipment - Hardware
  • Responding to marketing inquiries
  • Providing tech support.
  • First level help desk for general information requests
  • Get customer feedback
  • Seminar and conference invitations

Acquiring or setting up a call center would be beneficial in:

  • Streamline your business tasks,
  • Increase service levels
  • Increase customer satisfaction
  • Increase the business efficiency,
  • Improve customers’ overall perception of your business,
  • Provide 24/7/365 support to your customers
  • Ensure business continuity
  • Help to retaining your existing customers
  • Providing tech support.
  • First level help desk for general information requests
  • Get customer feedback
  • Attract new customers